- Minimum Effort
- Available 24 hours / 7 days a week
Action: Results are required (people don't often make calls out of idle curiosity; they generally need something; they expect action)
- The call is answered promptly
- They get through to the right person easily
- Their call is treated with urgency
- The call results in immediate action
Hassele Free: Call are often made because there is a problem; the caller wants you to take responsibility and to deliver results in a hassele-free manner.