September 10, 2011

Phone Callers want CASH

Convenience : 
- Minimum Effort
- Available 24 hours / 7 days a week

Action: Results are required (people don't often make calls out of idle curiosity; they generally need something; they expect action)

- The call is answered promptly
- They get through to the right person easily
- Their call is treated with urgency
- The call results in immediate action

Hassele Free: Call are often made because there is a problem; the caller wants you to take responsibility and to deliver results in a hassele-free manner.

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