September 10, 2011

10 Ways to Give Callers A Good Experience

1. Treat them as an individual

2. Listen to them

3. Show understanding and empathy

4. Make them feel they're important to you

5. Deal with their call efficiently

6. Accept responsibility

7. Respond promptly and act immediately

8. Give them the result they want

9. Make a follow up call

10. Exceed their expectations

In short, treat your callers as you'd like to be treated !!!

No comments:

Post a Comment