PVR Ltd, which is one of the largest cinema chains in India, has to pay Rs 10,000 to a woman as compensation for changing a movie, which she had booked the ticket for.
The East District Consumer Disputes Redressal Forum in its ruling said that the last-minute change of the movie had disappointed the woman and her son. They had booked the ticket for the movie 'Bas Ek Pal', which was to be screened at PVR Spice in Noida at 6 pm, but they found another film was being shown at that time.
The woman along with her son had come to Noida PVR from Sunder Nagar, Delhi to watch the film on September 17, 2006 evening on the basis of show timings in newspapers. But as per the complaint, the movie was not playing at the scheduled time. It was another film. She was disappointed and filed a complaint The bench said that the woman incurred expenses on transport apart from the valuable time of two persons due to the last minute change of the movie. Her son was about to leave for the UK the next day. But when she reached the cinema theatre, found another movie was playing. The PVR needs to pay for that.
However, PVR said that the woman was not a consumer as per the Consumer Protection Act. The bench rejected the PVR reply saying the woman had booked the ticket after making payment at the respondent's office. On the ticket, it was mentioned that the film will be screened at 6 pm. Therefore, the woman is a consumer as defined under the consumer protection act. She will be paid compensation by the PVR for the unnecessary expenses and waste of time.