September 10, 2011

First / Last Impressions are Lasting

First Impression
- Greet people as though you were meeting them fact to face - smile and give verbal handshake
- Make them feel the call will be worthwhile

Last Impressions
- Sign off with the equivalent of a warm friendly handshake - use their name 
- Smile as you speak
- Thank them
- Don't put the receiver down until they've said goodbye too!

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