January 19, 2011

If we lose our control

How much control do we want? Are we really concerned about
the process or the outcome? We can work with the employee to
come up with a mutually agreeable process, but it is the outcome
that we are targeting. By assigning the job, we risk losing control
over the little bits of how the job is done although we can
continue to maintain control over the important aspects of the
job by spelling out the expected output and performance targets
as well as quality control checks and standards.

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