Obtaining Information

Prepare for the Call:
- Decide what you want
- List the questions you need to ask
- Make a flow chart for the call - if the answer if yes to this, then, if the answer is no to that then...


Make the Call:
- Establish the right person to speak to
- Follow your flow chart
- Check for understanding by summarising and paraphrasing
- Make sure you've covered all your points before you end the call.