First Impression
- Greet people as though you were meeting them fact to face - smile and give verbal handshake
- Make them feel the call will be worthwhile
Last Impressions
- Sign off with the equivalent of a warm friendly handshake - use their name
- Smile as you speak
- Thank them
- Don't put the receiver down until they've said goodbye too!
- Greet people as though you were meeting them fact to face - smile and give verbal handshake
- Make them feel the call will be worthwhile
Last Impressions
- Sign off with the equivalent of a warm friendly handshake - use their name
- Smile as you speak
- Thank them
- Don't put the receiver down until they've said goodbye too!
No comments:
Post a Comment